Services
Maintenance & Support
Continued engineering with a written scope. Not a promise that someone is awake at every hour.
What this work is
Maintenance is the work after launch: defects, small features, dependency updates, and the questions that appear once real people use the software. It can cover a product we built or an existing system we agree to take on after looking at it.
Problems this usually addresses
The people who built it have gone
A live system still needs changes, and the only documentation is the code.
Small fixes never quite start
Each request is too small for a new project and too important to leave in a list.
Support was promised without a scope
“We will look after it” does not say what is included, how fast, or what happens outside working hours.
Typical capabilities
- Defect investigation and fixes
- Small features that fit the existing product
- Dependency and runtime updates
- A written list of what the agreement covers
- Handover notes so the system is not trapped with one person
Engineering approach
Support is a scoped engineering agreement. We do not advertise round-the-clock cover. Restrowise and Swaasa Office are systems we understand because we built them. Taking on someone else’s system starts with a look at the code, not a blanket promise.
Technologies used for this kind of work
How an engagement runs
The useful first step is a short review of what is live, what is fragile, and which changes are waiting. The agreement follows that review.
01
Discover
We learn the operation, the users, and the constraints before proposing software.
02
Plan
Scope, architecture, and a sequence of work that can be reviewed while it is being built.
03
Design
Flows and interface structure, resolved far enough that engineering is not guessing.
04
Engineer
Production-minded increments, with direct conversation from the people writing the code.
05
Test
Behaviour, integrations, and the paths people actually take, checked before release.
06
Launch & Evolve
Release, then stay with the product so it remains maintainable as the business changes.
Related work
Owned product
Restrowise
A restaurant management SaaS owned by Maitry Techwise, covering point of sale, kitchen tickets, billing, staff, and inventory.
Client application
Swaasa Natural
Swaasa Office, the business application behind Swaasa Natural, for catalog, warehouse stock, purchasing, shop orders, subscriptions, invoicing, and reporting.
Questions we are often asked
Do you offer 24/7 support?
No. Cover is agreed in writing for a scope and a response expectation. We do not claim round-the-clock support.
Can you maintain software you did not build?
Sometimes. We need to read the system first and say honestly whether we can take it on.
Is a retainer the only option?
No. A defined block of fixes can be a project. A retainer suits a product that changes every month.
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